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Customer Service Fails

So, my roomie and I frequent a local restaurant.  Actually, it’s a sports bar and grill.  We started going there a few months back, whilst exploring local businesses to support.

You all know I’m not a sports guy, but they have pretty delicious food (pulled-pork sliders topped with onion strings!, and teriyaki wings, and fish & chips-roomie’s fav.  YUM!) and a good selection of beer, including many regional microbrews.

And all was right with the world.  Until they stopped stocking our fav brew (the brewery raised their price) and consistently ignored State smoking regulations.  They have a patio, right outside the front door, intended for folks to enjoy the weather.  It is NOT a smoking area, but folks treat it as such.  And, whenever someone goes in or out, smoke comes in.  Now, smoking is legal, and I’m not particularly fond of the smell, but my roomie is asthmatic, and the slightest whiff can set her off.  We’ve complained numerous times to the fine wait staff, but the AZ legal distance to door is not consistently enforced.  And my roomie coughs up a lung and grabs for her inhaler.

I finally had enough (and perhaps one-too-many beverages) and got snarky with a waitress, then we left.  And I followed up with a more sobering email to the manager.  Hell, I said I’d buy the signage at the nearby Ace Hardware, if necessary!  We’ll see what happens.

SO, today I received a text from my pharmacy one of my meds was ready for pickup.  A great system ,except I pay for texts and I already picked up this med four days ago!  I called the pharmacy to advise them to remove the auto-message from their system, and was told they are unable to do that.  Huh?

I’m beginning to sound like an old person.  “Back in MY day, they used to pay attention to the law, and detail, and customer service, and took care of the customer!”

B&G update – I received an email response stating they apologize, and will make certain signage is more visible remind everyone of the State regulations.  Unsigned email.  Oh, well, it’s better than a poke in the eye with a frozen washcloth.  We’ll see…

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About guffaw1952

I'm a child of the 50's. libertarian, now medically-retired. I've been a certified firearms trainer, a private investigator, and worked for a major credit card company for almost 22 years. I am a proud NRA Life Member. I am a limited-government, free-market capitalist, who believes in the U.S. Constitution and the Rule of Law.

Discussion

4 thoughts on “Customer Service Fails

  1. Good luck “fighting the good fight”. It grows more difficult – daily – to find people who actually give a… who care. Besides, there are other places with good burgers & wings. May not be as convenient, but if your “fave” place doesn’t care, feel free to saturate that location with your absence.

    Posted by Rev. Paul | February 12, 2013, 10:41 am
  2. Sounds like the local place here that tried to serve a burger with a big piece of black rotten lettuce on it. I tried filing a complaint with the corporate HQ. They simply didn’t care.

    I haven’t been back since. And we were fairly frequent diners there. Their loss and someone else’s gain.

    Posted by Matt | February 12, 2013, 2:27 pm

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