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Customer Service, Part Cinco

(Here we are, revisiting a common theme in this blog.  It’s as if they are not listening!)

I was fully prepared (okay, 85% prepared) to post last night for today, as this morning I was to be occupied during my blogging time-frame.  Another medical procedure.  Sigh.

Another endoscopy.  A camera-down-the-throat (and biopsy) to see the ‘progress’ of my esophageal erosion due to chronic acid reflux.  Which might lead to cancer and/or surgery.

Otherwise, I probably wouldn’t be doing it!

This was set-up by my primary physician, as she saw I was suffering from this condition, and wanted to see the progression of the disease.

SO…I was referred to a specialist who saw me six weeks ago, and scheduled this procedure.  One day, outpatient, a few hours.  Roomie J will be driving, as I will be rendered unconscious by propofol (the Michael Jackson drug) for the procedure.

Last time I had this done, the clinic-de-jour called me (and sent me a letter) a month in advance to ask me questions about medical power-of-attorney, organ donation, that kind of icky stuff.  And advised me there would be an intake charge.  Up front.

I was grateful for the heads-up, as being on disability I don’t have lot’s of spare cash lying around for unexpected expenses.  I still wasn’t thrilled at the charge, of course.

But this time, the different facility (I changed doctors as the previous guy seemed to want to get as much Medicare money out of me as possible) had not called or sent a letter.  I assumed (NEVER do that – D. Brown) that if there were a charge, they would bill me.

WRONG!

They called me yesterday afternoon at 1630 hours (I was to be at the hospital at 0700 this morning) and advised me there would be a charge of over one hundred dollars!  They would not bill me, and if I didn’t have the funds, I would have to reschedule!

Of course, I don’t have the money.  And the caller had NO IDEA why I was upset, that this was in the very least an inconvenience and poor customer service!

THEN, she hung-up on me!

But not before telling me to reschedule I had to call my specialist’s office – THEY couldn’t do that!  At 1630 in the afternoon.

(I did rant, but used no foul language.)

Fortunately, my doctor’s office was still open.

SO…it’s been rescheduled for August 16.

Grrr.

PS – While I was writing this, the hospital called to see where I was.  I advised them of yesterday’s conversation and the rescheduling.  Must I do everything?

Guffaw in AZ

I'm a child of the 50's. libertarian, now medically-retired. I've been a certified firearms trainer, a private investigator, and worked for a major credit card company for almost 22 years. I am a proud NRA Life Member. I am a limited-government, free-market capitalist, who believes in the U.S. Constitution and the Rule of Law.

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