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'everything that's old is new again', ACA aka Obamacare, annoyance, capitalism, customer service, dysfunction, excuses, expectations, family, humor, lost culture, memories, pet peeves, rant, whining

Customer Service

Is it out there, anymore?

I remember my Father ranting about the dearth of customer service when I was a teenager – and that was in the 60’s.

Back then a guy in a uniform (or at least a uniform shirt) filled your tank, checked your oil, and cleaned your windshield.  And no tip was asked or expected.  Now, IF there’s a monitor/cashier at the self-service gas station behind the bulletproof glass, it’s an effort to get them to look up from their graphic novel to take your card for purchase.

And waiters/waitresses?  One would think when they are first being trained, they would be instructed that the more courteous and efficient they are, the better tip they will receive.  But most these days are barely capable in getting your food to you at all.  Need extra napkins or a refill on that beverage?  Good luck with that.

And getting the order correct in the first place?  Fuggedaboutit!

Retail stores?  Just try to find someone who has any idea where stock might be, or even be able to direct you to it.

Call centers?  Pshaw.

And we who chat regarding firearms on the Internet are familiar with H & K’s (in)famous lack of customer service.

One word.  OBAMACARE.  And government services in general.

And, while I’m on the subject – do any of these aforementioned folks speak American English?  This assumes I don’t have to migrate through a computer-generated menu prompt resembling a RPG in Urdu to get to a human.

Sigh.

We now return you to your post-holiday festivities.

About guffaw1952

I'm a child of the 50's. libertarian, now medically-retired. I've been a certified firearms trainer, a private investigator, and worked for a major credit card company for almost 22 years. I am a proud NRA Life Member. I am a limited-government, free-market capitalist, who believes in the U.S. Constitution and the Rule of Law.

Discussion

11 thoughts on “Customer Service

  1. Try Dillon Precision in N. Scottsdale. No questions asked free replacement parts on all reloading presses, no matter if purchased new or well used.

    Posted by Ed Skinner | December 27, 2014, 8:57 am
  2. Dillon, Amazon, Brownells and… um… er… Those are about it as far as customer service I can think of…

    Posted by Old NFO | December 27, 2014, 9:47 am
  3. In terms of local service, only the Cabela’s store seems to have employees who know where stock items are … and there are a few restaurants with decent wait staffs. But very little else.

    Posted by Rev. Paul | December 27, 2014, 10:36 am
  4. Being a night owl, I often find myself in WallyWorld when they are pushing around the pallets to restock stuff.
    Ask any of those guys where something is and they can tell you which aisle, which side of that aisle and how far off the floor.
    Providing they speak english…my espanol is muy stinko.

    I RARELY eat at a restaurant except for lunch after golf. If anyone finds themself in Northwest Peoria, (driving on 303 by the Happy Valley exit) Trilogy Golf Club at Vistancia has V’s Taproom. Really good food and service. 4 of us ate for an average of $16. I bumped up the average with 2 large beers and a ‘chicken fried chicken’ that left me enough for lunch the next day.
    Service is out there…somewhere….the places that don’t provide it I don’t do business with again.

    Posted by KM | December 27, 2014, 1:26 pm
  5. From management classes, Industrial Psychology, workers will intuitively understand management’s dominant desires and focus on those. It matters little what management says it wants. An example is bank tellers more concerned with their tills balancing than happy customers, because the first can get them fired and the second scolded. Also a formula for stressed out unproductive employees.

    Can we see a parallel in the Obama Administration?

    Posted by WellSeasonedFool | December 27, 2014, 5:00 pm
  6. It appears that one of the main reasons for this lack of service is a dearth of actual responsibility for doing a good and proper job. I first noticed this back in the mid-80’s. I started to see total screwups not only not get fired, or at least retrained, but get advanced in businesses. I saw this at all levels of workers and management. I have no idea what created this tolerance of stupidity in management, but by the 90’s it was widespread. This sort of thinking causes business failures. Why is it tolerated at any level?

    Hmm, I wonder if there is some connection to the skyrocketing management compensation around that timeframe?

    Posted by Will | December 27, 2014, 8:27 pm

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