(courtesy of Dave the
I loathe Chase Bank. Actually, I loathe ALL BANKS! Remember Christensen’s Law – Banks are NOT in business to serve you. They are in business to make money. (See also the insurance company corollary).
I am SO HAPPY I am not a Chase Bank customer. Examples:
- Getting in-and-out of vehicles is a painful proposition for me. But their drive thrus are not at a good angle for me to access. So, I must go inside to the foyer ATM. (Why am I going there, if I am not a customer? My roommate is, and it’s just simpler for me to visit my Credit Union, obtain cash, and go to her bank to make a deposit into her account. She doesn’t want a check.) Half the time when I do this, the indoor ATM is out-of-service. They suggest the drive thru – which is difficult for me to access. I went up to the inside counter and was told as I was not a customer, I could not make a deposit – WITH CASH! X-(
- Another time the indoor ATM was out-of-service. I asked if they could take my deposit (a postal money order) inside. I was told they could – If I were on the account! Otherwise NO – try the drive-thru ATM! X-(
- I went the other day to make the foyer ATM deposit. It worked swimmingly! It even took all the cash w/o rejecting any bills! (usually it rejects three or four) THEN, no receipt was issued, and the machine read OUT-OF-SERVICE! I went inside, and the one clerk said he would be just a minute – he was working the drive thru ATM transactions! Maybe five minutes later he got to me. I explained my predicament. The ATM had taken my money, issued no receipt, did not return the money, then went out-of-service! He referred me to a more senior teller, a woman. She listened to my tale of woe, and said she would get back to me. Then she left! At length, she returned, and told me the funds were in her account, and not to worry. But, she could not issue me a receipt, as I was not a customer! (Even though the ATM regularly does!) She offered me her business card, if my roomie had any questions! I responded something more needed to be done! OR I WAS CALLING THE POLICE TO REPORT A ROBBERY! Eventually, we agreed she could write on her business card the amount of the funds had been deposited – and sign it!
Poor customer service, rudeness, failure to accommodate a disabled person, I could to on…
They suggested my roomie add me to her account. That might solve some of the issues, but in no way do I wish to be affiliated with this particular banking institution!
NOW, as to my Credit Union! I almost closed my account there, after over twenty years, because they proudly announced a few years back they would gladly accept illegal aliens as customers! (Yeah, nothing like furthering criminal activity and money laundering for a profit!) GRRR!