So, I received two voice mails Wednesday, regarding scheduling the scheduling my next CT/lymph node biopsy. (apparently they didn’t get enough diversity last time.)
Unfortunately my cellular phone took a dump, and I didn’t receive them until Wednesday night!
So I called Thursday morning, early. At length, I was placed in a que, and told they would call me before 1300. If I didn’t hear from them, I was to call them. Subsequently, I wad placed in another que, and the would call me letting me know when they would call back. I was told 45 minutes. The said they would call after 9 minutes. They did eventually call, to advise me they were unable to take my insurance.
I spent most of my chair waiting for a phone to ring, only to be told they were unable to assist me.
Customer service, anyone?
My oncologist won’t return until Tuesday. His assistant was supposed to call me yesterday afternoon.
Guess what happened?
It’s no big deal, just being used to develop the correct chemotherapy medicine for me.